Cancellation & Refund Policy

1. Merchant of Record (Paddle.com)

Our order process, payment handling, and billing for premium features on ImagZilla (including Reverse Image Search) are conducted by our online reseller and Merchant of Record, Paddle.com.

Paddle handles order fulfillment, sales tax, currency conversions, and customer billing support. When you purchase on ImagZilla, Paddle.com is the merchant on your credit card or PayPal statement.

2. How to Cancel Your Subscription

You can cancel your subscription at any time with no questions asked. There are two quick ways to cancel:

• Via Paddle's Buyer Portal (Instant self-serve): Visit paddle.net, enter the email address you used during purchase, and follow the one-click instructions to manage or cancel your active subscription immediately.
• Via Your Email Receipt: Every purchase confirmation email sent by Paddle contains a direct "Manage / Cancel Subscription" link. Clicking that link allows you to cancel right away without logging into an account.

Once cancelled, your subscription will not renew, and no further charges will occur. You will maintain access to premium features until the end of your current billing period.

3. Refund Policy

Because ImagZilla delivers digital access and processing capabilities immediately upon successful payment, all sales and subscription charges are non-refundable once service access has been unlocked, except where mandatory consumer protection laws require otherwise (such as statutory EU/UK cooling-off rights administered through Paddle's buyer terms).

We do not provide partial or prorated refunds for unused days within an active billing period. Cancelling ensures that future recurring renewals cease.

4. Restoring Access Across Devices or After Clearing Cache

If you have an active paid subscription or pass and lost access due to clearing your browser cache, switching devices, or browsing in private/incognito mode, do not worry.

Please contact our support team at support@imagzilla.com with your Paddle Order ID or purchase email, and we will promptly restore your premium access.

5. Contact Support

For questions regarding cancellations, billing, or access restoration, please visit our Contact Page or email us directly at support@imagzilla.com.